Job Description
Join Boston Solutions Group as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences in our dynamic Boston-based team. Enjoy competitive pay, growth opportunities, and a supportive environment that values your potential.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Continuously improve product knowledge through ongoing training modules
- Identify and escalate trends affecting customer experience
- Represent our brand with professionalism in all interactions
Qualifications
- No prior experience required – we provide full paid training
- High school diploma or equivalent (college students welcome)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation, email)
- Customer-focused mindset with problem-solving aptitude
- Reliability and punctuality with flexible schedule availability
- Willingness to learn new technologies and processes