Job Description
Join our award-winning team as a Night Shift Customer Service Representative in sunny San Diego! We're seeking energetic professionals to deliver exceptional customer experiences while our city sleeps. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Enjoy the perks of working nights – less traffic, quieter commutes, and premium shift differentials. At Global Customer Solutions, we invest in our people with robust training programs, career advancement opportunities, and a supportive culture that values work-life balance.
Why Join Us?
- Industry-leading benefits package (medical/dental/vision)
- Tuition reimbursement and professional development funds
- 401(k) with 6% company match
- Monthly performance bonuses
- Free parking and on-site amenities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed KPIs for CSAT, resolution time, and first-contact resolution
- Participate in continuous improvement initiatives for service quality
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (call center or retail)
- Exceptional verbal/written communication skills in English
- Proficient in multitasking with strong problem-solving abilities
- Experience with CRM software (Salesforce, Zendesk, or similar)
- Ability to work flexible schedules including nights, weekends, and holidays
- Type 40+ WPM with accurate data entry skills
- Positive attitude and resilience in high-pressure situations