Job Description
Are you ready to launch a career with purpose? Apex Support Solutions is hosting a major Hiring Event in Columbus, Ohio, specifically for entry-level candidates. We are looking for energetic individuals who are passionate about helping others and want to join a dynamic team in a stable industry.
At this event, you will have the opportunity to interview directly with our hiring managers. We offer immediate start dates, comprehensive training programs, and a clear path for career advancement. Whether you are looking for your first job or a career change, this is your chance to join a company that values your growth.
What We Offer:
- Competitive hourly rate ($16.00 - $20.00)
- Health, dental, and vision insurance
- Paid training and mentorship programs
- Employee referral bonuses
Responsibilities
- Manage high-volume inbound and outbound calls while maintaining a professional demeanor.
- Assist customers with product inquiries, account issues, and order processing.
- Build strong relationships with clients to ensure high satisfaction and retention rates.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with team leads to identify trends and improve service quality.
- Meet daily performance metrics regarding call handling and quality assurance scores.
Qualifications
- High School Diploma or GED required.
- Strong verbal communication skills and active listening abilities.
- Basic computer literacy and typing speed of 35+ WPM.
- Able to work flexible shifts, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.