Job Description
Join our award-winning call center team with no experience required! We're seeking motivated individuals in Columbus, OH to provide exceptional customer service through inbound/outbound calls. Enjoy comprehensive paid training, flexible schedules, and career growth opportunities. Perfect for recent graduates or career changers – start immediately with our supportive team culture!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries and concerns using CRM systems
- Document interactions accurately in Salesforce databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (students welcome!)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency (MS Office, web navigation)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Columbus office
- Flexible availability including evenings/weekends
- No prior experience required – we train!