Job Description
We are excited to announce an upcoming Hiring Event in El Paso! Apex Contact Solutions is seeking passionate individuals to join our dynamic Customer Service team. Whether you are looking to start your career or are an experienced professional seeking a supportive environment, we want to hear from you. This is a fantastic opportunity to grow within a leading industry player with comprehensive training provided.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Full-time employment with benefits (Medical, Dental, Vision).
- On-the-job training and career advancement opportunities.
- Supportive team culture and modern work environment.
Don't let a lack of experience hold you back. We value attitude and willingness to learn just as much as prior skills. Bring your positive energy and let's build a great career together.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and effective problem-solving skills.
- Accurately enter and update customer information into the CRM system.
- Assist customers with product information, billing questions, and service troubleshooting.
- Maintain a high level of product knowledge through ongoing training.
- Collaborate with team leads to ensure service quality and efficiency.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work flexible shifts, including evenings and weekends.