Job Description
Join our dynamic team at the Georgia Customer Service Hiring Event and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding support experiences across multiple channels. This exclusive event offers on-the-spot interviews, same-day hiring decisions, and comprehensive benefits including health insurance, 401(k) matching, and paid training. Discover why we're recognized as Georgia's top employer for work-life balance and career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve complex billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain customer data integrity
- Collaborate with technical teams to escalate unresolved issues and implement solutions
- Meet/exceed productivity targets while maintaining quality standards
- Participate in continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including weekends/holidays
- Valid Georgia driver's license (if field support required)