Job Description
Are you a people person looking for a rewarding career? Join our growing team as a Customer Service Representative at our upcoming Hiring Event in Sacramento!
We are seeking motivated individuals to join our contact center and provide exceptional support to our clients. Whether you are an experienced professional or looking to start your career, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour
- Flexible Schedules: Day, evening, and weekend shifts available.
- Benefits Package: Medical, Dental, and Vision insurance.
- Career Growth: Opportunities for advancement within the company.
Don't miss this opportunity to kickstart your career in a supportive and dynamic environment.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain accurate customer records in the CRM database.
- Collaborate with team members to ensure high-quality service standards.
- Identify and escalate complex issues to management when necessary.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency with computer systems and basic software applications.
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work weekends and holidays.