Job Description
Join Raleigh's premier customer service team with comprehensive paid training! We're seeking motivated individuals to become voice of our brand, handling inbound/outbound calls while delivering exceptional experiences. No prior experience required – we invest in your growth through our 4-week paid training program. Enjoy competitive pay, flexible scheduling options, and clear career advancement paths in a supportive environment.
Responsibilities
- Handle 50-70 daily calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Participate in ongoing training sessions
- Uphold company compliance and security standards
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Ability to type 25+ WPM
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Raleigh
- Availability for rotating shifts including weekends
- Pass background/drug screening