Job Description
Join Our Growing Team as an Entry Level Call Center Representative
Are you looking for a rewarding career with immediate opportunities? Apex Support Solutions is currently hiring Entry Level Call Center Representatives in Houston, Texas. We value hard work, enthusiasm, and a customer-first mindset.
We offer comprehensive training, competitive pay, and a supportive environment where you can grow your career from Day 1. If you are ready to start working immediately, this is the perfect opportunity for you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Benefits: Health, dental, and vision insurance available.
- Career Growth: Clear pathways for advancement within the company.
Apply today to secure your spot!
Responsibilities
- Manage inbound and outbound customer calls professionally and efficiently.
- Answer customer inquiries regarding products, services, and account status.
- Resolve customer complaints and issues with empathy and patience.
- Document all interactions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Adhere to all company policies, scripts, and compliance standards.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous call center or customer service experience is not required (we provide full training).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace if working remotely.
- Must be available to work flexible shifts, including evenings and weekends.