Job Description
Are you a people person looking for a rewarding career with immediate opportunities? Omaha Contact Solutions is expanding our team and seeking dedicated Customer Service Representatives to join our high-performing group in Omaha, Nebraska.
We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are passionate about problem-solving and communication. Whether you are experienced or looking for your first job, we offer comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Immediate Start: Onboard and begin earning within days.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Modern Facility: State-of-the-art equipment and ergonomic workstations.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Accurately document customer interactions and account details in our CRM system.
- Resolve complex customer inquiries regarding products, services, and billing.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous call center or customer service experience is a plus but not required.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to navigate multiple software applications.
- Ability to work in a fast-paced environment and handle high stress levels with professionalism.