Job Description
Join ConnectCare Solutions as a Customer Service Representative and kickstart your career with our industry-leading paid training program! We're seeking enthusiastic professionals to deliver exceptional support to our diverse client base in Oklahoma City. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is our priority. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to address complex service issues
- Meet performance metrics for response time and customer satisfaction
- Continuously improve service quality through feedback and training
- Support retention initiatives by identifying upsell opportunities
- Adhere to compliance standards and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and commitment to teamwork
- Available for flexible scheduling including evenings/weekends