Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in Fort Worth! We're offering immediate hire positions with comprehensive paid training to launch your career in customer service. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling options, and a supportive team environment where your contributions are valued. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 25+ WPM
- Customer-focused mindset with patience
- Basic computer proficiency
- Reliable transportation to Fort Worth office
- Flexible availability including evenings/weekends