Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking motivated individuals for immediate hire with comprehensive paid training. No experience necessary – we provide all tools for success. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Why Join Us? • Paid 4-week training program • Health/dental/vision benefits • Performance-based bonuses • Career advancement pathways • Modern downtown Wichita office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics (call volume, CSAT)
- Collaborate with technical team for complex escalations
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Wichita office
- Flexibility to work occasional evenings/weekends (1-2 days/month)
- Passion for delivering exceptional customer experiences