Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy paid training, competitive pay, and career growth opportunities. No experience required – we'll teach you everything you need to succeed!
Why Choose Us?
• Industry-leading benefits package
• Flexible scheduling options
• Recognition programs for top performers
• Modern, collaborative work environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain detailed customer records in CRM systems
- Collaborate with team to improve service workflows
- Meet/exceed performance metrics for quality and efficiency
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficiency with basic computer applications
- Empathetic problem-solving approach
- Reliable internet connection for remote work
- Ability to work flexible shifts (evenings/weekends)
- No prior experience required – training provided