Job Description
Join our award-winning customer service team in Columbus, Ohio! We're hiring immediately for motivated Customer Service Representatives to deliver exceptional experiences across multiple channels. This full-time position includes competitive pay, comprehensive benefits, and rapid advancement opportunities. Our supportive culture values growth and recognizes excellence with monthly performance bonuses. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Process orders, returns, and account modifications with precision
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance KPIs (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
Qualifications
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Exceptional problem-solving and conflict resolution skills
- Strong written and verbal communication abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Availability for flexible shifts (including weekends)
- Positive attitude with customer-first mindset