Job Description
Join our dynamic team at Oakland Innovations Group as a Customer Service Representative and start making an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our diverse clientele. This full-time position offers competitive pay, comprehensive training, and a collaborative work environment in the heart of Oakland. If you're a problem-solver with excellent communication skills and ready to start immediately, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed