Job Description
Join our award-winning customer service team in the heart of New York City! We're seeking passionate individuals to deliver exceptional experiences to our global clientele. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy a comprehensive benefits package, career growth opportunities, and a dynamic work environment where your contributions are valued. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with professionalism
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency and typing speed (30+ WPM)
- Customer-focused mindset and problem-solving aptitude
- Availability for flexible shifts (including weekends)
- Must pass background check and drug screen