Job Description
Join our dynamic team at Charlotte Connect Solutions as a Part-Time Customer Service Representative! We're hosting a dedicated hiring event for motivated individuals passionate about delivering exceptional customer experiences in the heart of Charlotte. This role offers flexible hours while making a tangible impact on our community. Enjoy competitive pay, comprehensive training, and a supportive work environment designed to help you thrive.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in customer databases for continuity of care
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction (CSAT)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer service excellence
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a call center or retail setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities with a solutions-oriented mindset
- Must pass background check and drug screening
- Residency in Charlotte, NC required