Job Description
Join our award-winning team at Apex Solutions Group in Kansas City, MO! We're seeking passionate Customer Service Representatives to start immediately in our dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive atmosphere.
As a key member of our client success team, you'll deliver exceptional service to valued customers across diverse industries. No experience necessary – we provide paid training! Perfect for career changers, recent graduates, or professionals seeking immediate employment.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, troubleshoot issues, and provide product/service information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Resilience under pressure and patience with diverse customers
- Basic computer proficiency and typing speed (30+ WPM)
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and willingness to learn