Job Description
Join our exclusive hiring event for night shift chat support positions in Seattle! TechConnect Solutions is seeking empathetic tech-savvy professionals to deliver exceptional customer experiences through our digital platforms. This role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Perfect for night owls who thrive in remote settings!
What we offer:
- Competitive hourly wage ($22-$28) + performance bonuses
- Full benefits package (medical, dental, vision)
- Remote work with flexible scheduling
- Clear career advancement path
- State-of-the-art tech toolkit
Responsibilities
- Deliver real-time chat support to resolve technical and account inquiries
- Maintain detailed case notes and documentation in CRM systems
- Collaborate with Tier 2 teams for complex issue escalation
- Adhere to SLA targets and quality assurance metrics
- Identify trends to improve customer experience workflows
- Participate in continuous training programs
Qualifications
- 1+ years in customer support or chat-based roles
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with CRM platforms (Zendesk, Salesforce)
- Experience with Windows/macOS and troubleshooting
- Available for consistent night shifts (10 PM - 6 AM PT)
- High school diploma or equivalent (college preferred)
- Must pass background check and drug screen