Job Description
Join TechConnect Solutions at our exclusive Philadelphia hiring event for part-time chat support roles! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. Enjoy competitive pay, flexible scheduling, and training on cutting-edge platforms. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your journey in tech support!
Responsibilities
- Provide real-time chat support for technical inquiries and troubleshooting
- Maintain detailed customer interaction logs and documentation
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to service level agreements (SLAs) for response times
- Identify opportunities to improve customer satisfaction workflows
- Assist with knowledge base updates and training materials
- Support multiple product lines across diverse industries
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or support experience
- Exceptional written communication and typing skills (50+ WPM)
- Proficiency with CRM software and chat platforms (Zendesk, LiveChat)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection and quiet home workspace
- Availability for evening/weekend shifts (15-25 hrs/week)