Job Description
Join our award-winning team in Charlotte, NC and start your career immediately! PrimeCall Solutions is seeking energetic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling options, and rapid advancement opportunities. Our modern downtown facility offers a collaborative environment with free parking and wellness programs. Apply today and begin your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Charlotte
- Flexible availability (including weekends/evenings)
- Passion for helping others