Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Louisville, KY. With flexible scheduling and rapid onboarding, you can start your new career within days. Our supportive environment offers comprehensive training and clear pathways for advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests with precision
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Windows OS and Microsoft Office
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/evenings
- Positive attitude and problem-solving mindset