Job Description
Join our award-winning team as a Local Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our Milwaukee community. With competitive compensation, flexible scheduling, and rapid onboarding, this is your opportunity to start your career today. Immediate start positions available! We also have openings in Texas for remote roles. Enjoy a supportive environment, comprehensive training, and career growth potential. Apply now and become part of our mission to redefine customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case histories
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet key performance metrics including response time and resolution rates
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in call center or retail environment
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving skills with attention to detail
- Available for flexible shifts including evenings and weekends
- Must pass background check and drug screening