Job Description
Join our award-winning customer support team in Raleigh, NC! We're seeking passionate individuals for immediate full-time positions with comprehensive paid training. No prior experience required – we provide all tools for success. Enjoy competitive pay, benefits package, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to address complex issues
- Meet performance metrics for response time and customer satisfaction
- Identify opportunities for process improvements
- Maintain detailed records of customer communications
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Ability to type 40+ WPM with accuracy
- Proficient in Microsoft Office Suite
- Customer service mindset with patience and empathy
- Flexible schedule availability (including weekends)
- Pass background check and drug screening