Job Description
Join our dynamic team in Louisville as an immediate-hire Customer Service Representative! We're seeking motivated individuals to deliver exceptional support to our valued clients. This full-time position offers competitive pay, comprehensive training, and a supportive work environment. Perfect for career changers or recent graduates looking to launch their service careers. Start immediately – no waiting period! Apply today to become part of Louisville's premier customer service hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for response times and resolution rates
- Escalate complex issues to senior representatives
- Contribute to team training initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure