Job Description
Join our award-winning call center team in Memphis and start immediately! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a supportive work environment. No prior call center experience required – we provide paid training!
ConnectSolutions Inc. is a leading customer service provider with a commitment to employee growth and development. Our Memphis facility offers state-of-the-art technology, flexible scheduling options, and opportunities for advancement. Enjoy free parking, on-site amenities, and a team-oriented culture.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Memphis facility
- Flexibility to work rotating shifts including weekends
- Basic computer proficiency and willingness to learn new systems