Job Description
Join our award-winning team as a Customer Service Representative in Virginia Beach! We're hosting an exclusive hiring event for motivated professionals ready to make an immediate impact. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth is prioritized. No experience required – we provide full training!
Why Join Us?
• Industry-leading training program
• Health, dental, and vision insurance
• Career advancement opportunities
• Flexible scheduling options
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience (entry-level accepted)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Available for daytime shifts and occasional weekends