Job Description
Join our award-winning customer service team in Cleveland! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics including CSAT and resolution rates
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities