Job Description
Join our dynamic team as a Customer Service Representative in Detroit, MI! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start dates and comprehensive paid training. No prior experience required – we provide all tools for success. Enjoy competitive pay, benefits, and a supportive work environment in Michigan's thriving tech hub.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and internal resources
- Document interactions accurately in company databases
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including evenings/weekends)
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Detroit location
- Ability to pass background check