Job Description
Join our award-winning team immediately as a Customer Service Representative at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This full-time, urgent opening offers competitive pay, comprehensive benefits, and career growth opportunities. No experience necessary – we provide paid training! Work in our modern downtown Austin office with flexible scheduling options.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or transferable skills
- Proficiency with Microsoft Office and CRM platforms
- Strong typing speed (40+ WPM) and multitasking ability
- Fluent English with clear verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset