Job Description
Join Our Team in Detroit, MI
Are you looking for an immediate start with a company that values your growth? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team. We provide comprehensive paid training for all new hires, ensuring you have the tools and knowledge to excel.
Why Choose Us?
- Immediate Hiring: Start your new career within days of applying.
- Zero Experience Required: We provide full training and mentorship.
- Competitive Compensation: Earn $18.00 - $22.00 per hour plus performance incentives.
- Modern Facilities: Work in a professional, supportive environment in downtown Detroit.
- Career Advancement: Clear pathways for promotion to Team Lead and Management roles.
Don't miss this opportunity to secure a stable, well-paying job in the heart of Michigan.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Process orders, returns, exchanges, and account updates accurately using CRM software.
- Build and maintain strong relationships with customers to ensure retention and satisfaction.
- Document all customer interactions and transactions in the company database.
- Collaborate with internal teams to escalate complex issues and improve service protocols.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Must be authorized to work in the United States.