Job Description
Are you a dedicated problem solver looking for a rewarding career with immediate opportunities? Zenith Contact Solutions is hosting a major Hiring Event in Tucson, AZ, seeking talented individuals to join our growing team of Customer Service Representatives. We pride ourselves on providing exceptional support to our clients and are looking for enthusiastic professionals who are ready to make an impact from day one.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are handled with empathy and efficiency. This is a fantastic opportunity to jumpstart your career in a stable, high-growth environment with competitive benefits and ongoing training.
What We Offer:
- Immediate start dates available
- Competitive hourly pay ($18.50 - $22.00)
- Health, Dental, and Vision insurance
- Paid training and mentorship programs
- Career advancement opportunities
Don't miss your chance to be part of our team. Apply today at our Tucson location!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve customer complaints and issues in a professional and timely manner to maintain high satisfaction scores.
- Process orders, returns, and account updates accurately using our CRM software.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and feedback in the internal database.
- Collaborate with team leads and other departments to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is a plus but not required (we provide training).
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and ability to navigate multiple software applications simultaneously.
- Ability to work in a fast-paced, high-volume environment while maintaining a positive attitude.
- Reliable internet connection and a dedicated workspace if working remotely.