Job Description
Are you a compassionate communicator looking to kickstart your career from the comfort of your home? Zenith Digital Services is currently seeking dedicated Entry-Level Chat Support Representatives based in San Diego, CA (Remote).
We are revolutionizing customer experience by providing top-tier support through digital channels. If you have a knack for problem-solving and a friendly demeanor, we want to hear from you. This is a fantastic opportunity to work in a dynamic environment without the daily commute.
Responsibilities
- Respond to customer inquiries via live chat with speed, accuracy, and a professional tone.
- Resolve issues and answer questions regarding products, services, and account information.
- Collaborate with team leads to improve response times and maintain high customer satisfaction scores (CSAT).
- Maintain accurate, up-to-date records of all interactions and transactions in the CRM system.
- Identify and escalate complex issues to appropriate departments or management.
- Stay updated on product knowledge and policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Must reside within the United States (San Diego, CA preferred).
- Excellent grammar, spelling, and typing skills (minimum 35 WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to multi-task and switch contexts quickly in a fast-paced environment.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.