Job Description
Are you looking for a stable career with immediate availability? Apex Support Solutions is hosting a Hiring Event in Oklahoma City and we are ready to hire talented individuals like you today!
We are expanding our team to support our growing client base across California and the nation. In this role, you will be the face of our company, delivering exceptional support to our customers via phone and email. We offer comprehensive training, competitive pay, and a culture that values your growth.
Why Join Us?
- Immediate Start: Onboard and begin earning within days.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401k options available after 90 days.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve complex issues and escalate tickets to appropriate departments when necessary.
- Accurately process orders, returns, and account updates using our CRM software.
- Maintain detailed and up-to-date customer records in our internal database.
- Provide product and service information to assist customers in making informed decisions.
- Collaborate with team leads to identify trends and improve service quality.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (we provide training).
- Strong verbal communication skills and the ability to articulate ideas clearly.
- Proficiency with computers and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be authorized to work in the United States.