Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're hiring passionate individuals to deliver exceptional support experiences for our diverse client base. This is your chance to launch a rewarding career with competitive benefits, flexible scheduling, and comprehensive training. Our Richmond-based team values innovation, empathy, and growth—apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using problem-solving techniques and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Contribute to process improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and MS Office Suite
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience in high-pressure situations