Job Description
Are you a people person looking for a stable career with an immediate start date? Apex Contact Solutions is hiring immediately for Customer Service Representatives in Oklahoma City. We are looking for dedicated professionals to join our high-performing team and provide top-tier support to our clients. No experience? No problem! We provide comprehensive training to get you up to speed.
Why Join Us?
- Immediate Start: Begin your new career as soon as this week.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Modern Environment: Work in a professional, collaborative office setting.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Answer inbound and make outbound customer calls professionally and efficiently.
- Resolve customer inquiries and complaints in a timely and empathetic manner.
- Enter and update customer information accurately in our CRM database.
- Follow scripts and guidelines to ensure consistent service delivery.
- Identify upselling opportunities based on customer needs.
- Collaborate with team leads to improve service metrics and quality assurance scores.
- Document all customer interactions and transactions thoroughly.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency (Microsoft Office, Email, and CRM software).
- Strong verbal communication and active listening skills.
- Ability to type at least 35-40 WPM.
- Reliable internet connection and a quiet workspace (required for remote flexibility).
- Ability to work flexible shifts, including evenings and weekends.
- Previous call center or customer service experience is a plus but not required.