Job Description
Join our award-winning call center team as a Night Shift Agent in Nashville, TN! We're seeking energetic professionals to deliver exceptional customer support during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available! Perfect for night owls seeking career growth with flexible scheduling.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution
- Document interactions accurately and maintain detailed customer records
- Collaborate with supervisors to escalate complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficient in multitasking and navigating digital tools
- Ability to work independently during overnight hours
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and consistent attendance