Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support to our community while launching a rewarding career with full-time benefits and comprehensive paid training. No experience necessary – we provide everything you need to succeed!
At Apex Solutions Group, we believe in investing in our people. You'll gain industry-recognized certifications, mentorship from industry veterans, and a clear path to growth into leadership or specialized roles. Enjoy competitive pay, health benefits, and a vibrant workplace culture that celebrates Detroit's innovation spirit.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Act as brand ambassador by embodying our commitment to 'Customer First' values
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Proficiency in Microsoft Office Suite and ability to learn proprietary software
- Proven problem-solving abilities with attention to detail
- Reliable transportation and punctuality for on-site training (Mon-Fri 9am-5pm)
- Ability to work rotating weekends after initial training period
- Valid Michigan driver's license (if field visits required)