Job Description
Join GlobalConnect Solutions as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional customer experiences from the comfort of your home office. This remote opportunity offers competitive pay, flexible scheduling, and full-time benefits for qualified candidates in Chicago, IL and New York.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Paid training and career advancement opportunities
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Document interactions and report trends to leadership
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Type 40+ WPM with strong attention to detail
- Quiet home office with reliable internet
- Must be based in Chicago, IL or New York, NY