Job Description
Join our award-winning team in Jacksonville and launch your customer service career with zero experience required! We provide comprehensive paid training to transform you into a top-tier professional. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional experiences while working with cutting-edge technology. Our Jacksonville-based team thrives on collaboration and innovation, offering a dynamic workplace where your success is our priority.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to share best practices
- Participate in ongoing training and development programs
- Uphold company standards for data security and privacy
Qualifications
- High school diploma or equivalent (no degree required)
- Strong communication skills (written and verbal)
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen
- Residency in Jacksonville metro area preferred
- Previous customer service experience is NOT required