Job Description
Join our award-winning customer experience team in Colorado Springs! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career with competitive benefits, paid training, and immediate start. As a vital member of our support ecosystem, you'll transform customer interactions into loyalty while working in a modern, collaborative environment. No nights or weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document interactions using Salesforce CRM with 100% accuracy
- Identify upsell opportunities during service interactions
- Collaborate with technical team on complex issue resolution
- Maintain 95%+ customer satisfaction score metrics
- Participate in weekly training sessions on product updates
- Support seasonal peaks with flexible overtime availability
Qualifications
- 1+ years customer service experience or relevant internship
- Proficient in Microsoft Office and CRM platforms
- Typing speed 40+ WPM with 98% accuracy
- Ability to work in fast-paced, metric-driven environment
- Valid Colorado driver's license for occasional off-site meetings
- Spanish bilingual certification preferred
- Pass background check and drug screening