Job Description
Are you ready to join a dynamic team that values your contributions and offers immediate opportunities for growth? Apex Customer Solutions is currently seeking highly motivated Customer Service Representatives to join our night shift team in Atlanta, GA.
We pride ourselves on delivering exceptional support to our clients and our customers. As a night shift representative, you will play a crucial role in maintaining our high standards of service while working in a supportive, flexible environment.
Why Apply?
- Immediate Start: Don't wait—start earning today!
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Shift Benefits: Enjoy a quieter work environment during your night shift hours.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues, complaints, and questions efficiently while adhering to company policies and scripts.
- Process orders, returns, and account information accurately to ensure customer satisfaction.
- Document all customer interactions and account updates in the CRM database.
- Collaborate with team leads and other departments to resolve complex escalations.
- Identify opportunities to upsell products or services while respecting customer preferences.
Qualifications
- High school diploma or GED equivalent required; previous customer service experience is preferred.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Proficiency with computer systems, typing, and basic software applications (Microsoft Office Suite).
- Ability to work night shifts (typically 6:00 PM – 2:00 AM or 7:00 PM – 3:00 AM) with a reliable schedule.
- Problem-solving mindset and the ability to remain calm under pressure.