Job Description
Are you a people person looking for a job you can start immediately? Apex Support Solutions is currently hiring Customer Service Representatives in Cleveland, OH, and we are expanding to Florida! Join a team that values your time, skills, and professional growth.
We are looking for motivated individuals to join our high-performance support team. Whether you are based in Cleveland or looking for remote opportunities in Florida, we have a position waiting for you.
Why Join Us?
- Immediate Start: Onboard and begin earning quickly.
- Competitive Pay: $18.00 - $22.00 per hour.
- Flexible Environment: Support for clients in Cleveland, OH, and Florida.
- Training Provided: No prior experience required; we train you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve customer issues and complaints professionally and efficiently.
- Accurately document customer interactions and account information in our CRM system.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with the support team to improve service processes and response times.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent; some college preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and typing speed (35+ wpm).
- Experience in customer service or call center environments is a plus but not required.
- Reliable internet connection for remote roles (Florida candidates).