Job Description
Join our award-winning customer support team and make an immediate impact! Apex Solutions Group is seeking passionate individuals to deliver exceptional service to our global clients. This full-time role offers rapid onboarding and the opportunity to develop your career in a dynamic, growth-oriented environment.
Why Choose Apex Solutions?
• Competitive hourly wages + comprehensive benefits package
• Paid training and career advancement opportunities
• Modern downtown Seattle office with flexible work options
• Recognition programs and team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT and resolution time targets
- Identify upsell opportunities to enhance customer experience
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Strong problem-solving abilities and conflict resolution skills
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening