Job Description
Launch your customer service career today! ConnectCare Solutions is seeking enthusiastic Customer Service Representatives for immediate full-time openings in Atlanta, GA. No experience required – we provide comprehensive training to help you succeed. Join our award-winning team and deliver exceptional customer experiences while building valuable professional skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet performance metrics including resolution times and satisfaction scores
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities and customer-first mindset
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Microsoft Office
- No prior experience required – training provided