Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in a dynamic environment.
As a key member of our support ecosystem, you'll handle inquiries with empathy and professionalism while contributing to our 98% customer satisfaction rate. We provide paid training and flexible scheduling options to support your work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex product/service issues
- Document interactions in CRM system and maintain detailed case notes
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environment
- Proficient with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Passion for problem-solving and customer advocacy