Job Description
Join ConnectCare Solutions as a Customer Service Representative and start earning weekly pay immediately! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy a fast-paced environment where your problem-solving skills shine, with flexible scheduling options and comprehensive training provided. This is your chance to launch your career in customer service with a company that values growth and work-life balance. Immediate openings available in Ohio and Illinois!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities for premium services
- Participate in ongoing product training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong typing skills (40+ WPM)
- Flexible availability including evenings/weekends
- Must pass background check and drug screening