Job Description
Are you looking for a rewarding career with weekend flexibility? Apex Support Solutions is currently seeking dedicated individuals to join our growing team in Oklahoma City, OK. We are proud to offer paid training to all new hires, ensuring you have the skills and confidence needed to succeed from day one.
As a Weekend Call Center Representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and driving customer satisfaction. We believe in fostering a supportive environment where every team member can thrive and advance their career.
Responsibilities
- Manage incoming customer calls and emails with a focus on empathy and problem-solving.
- Utilize CRM software to accurately document customer interactions and update account information.
- Process orders, returns, and refunds efficiently according to company policies.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to senior management.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Participate in daily training sessions and ongoing professional development workshops.
Qualifications
- High school diploma or equivalent (GED).
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and ability to navigate multiple software applications.
- Reliable high-speed internet connection is required for remote or hybrid roles.
- A positive attitude and a genuine desire to help others succeed.