Job Description
Join our award-winning customer service team in Richmond, VA and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for our tech clients. Enjoy competitive compensation, comprehensive benefits, and a supportive culture where your growth is prioritized. Start your career today with our fast-paced, dynamic environment!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to master new products and processes
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends
- Strong problem-solving skills and attention to detail